1. Information We Collect
When you place an order on our website, we collect the following information:
Customer Details: Name, phone number, and email address.
Delivery Details: Recipient's name, delivery address, contact number, and special delivery instructions.
Payment Information: Payment details processed securely through our trusted payment gateway partners (we do not store your credit/debit card details on our servers).
2. How We Use Your Information
We use your personal details strictly for:
Processing and delivering your flower orders in real-time.
Sending order confirmations and status updates via SMS, WhatsApp, or Email.
Responding to your customer service queries.
3. Delivery Terms (Real-Time 60-Minute Delivery)
Fast Express Delivery: We are committed to delivering fresh flowers to your specified location within 60 minutes to 1 hour of order confirmation in real-time.
Delivery Address: Please ensure that the delivery address and contact details provided are accurate. Any delay caused by an incorrect address or an unreachable recipient will not be the responsibility of Munmun Florist.
4. Order Cancellation & Refund Policy
Due to the fresh and perishable nature of flowers, as well as our rapid 60-minute dispatch process, please note the following policy strictly:
No Cancellation: Once an order is confirmed and placed through our website, no cancellations are allowed under any circumstances.
Non-Refundable Policy: If you attempt to cancel an order after placement, or if the delivery cannot be completed due to incorrect recipient details/unavailability, no refunds will be issued.
Final Sale: All sales made on our website are final.
5. Data Security
We implement standard security measures to safeguard your personal information against unauthorized access, disclosure, or alteration.
6. Contact Us
If you have any questions or concerns regarding this policy, please contact our support team at:
Store Name: Munmun Florist
Customer Support: [munmunflorist999@gmail.com/ 9732964053]
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